How do I place an order?
Let us guide you through the site with ease
Select the item(s) you want, add them to your cart, then choose your preferred payment method and confirm your order
Can I place an order without creating an account?
You can place an order without creating an account, but it's best to create one
Can I cancel my order?
Once your order has been confirmed, you can no longer cancel it, but you can return the item within 30 days
Can I get an invoice?
You will receive your invoice at your email address; you will need to download it
What payment methods can I use?
Can I pay in installments?
Yes, you can pay in installments for amounts up to €2,000.
Are online payments secure?
Payments are extremely secure
We are committed to ensuring the security and confidentiality of your payment information and personal data
Which countries do you ship to?
We currently deliver within the European Union
Select your country from the list
If your country isn't on the list, go to vinbel.fr, which is the international website
What are the delivery options?
Home delivery within 2 days in mainland France via Colissimo
Express home delivery within 24 hours in mainland France via Chronopost
What are the shipping costs?
Free with Colissimo
€33 via Chronopost to France and Monaco
How long does it take to process my order?
Your order will be shipped within 2 business days (excluding weekends and holidays)
Can I track the delivery of my order?
Yes, you will be given a tracking number
How do I return a product?
You have 30 days to return your items to
By mail to the following address
55 Georges Boisseau Street
, 92110 – Clichy
The customer is responsible for return shipping costs
Is it possible to exchange it?
You can exchange your item
If the amount is less, you will be refunded the difference
If the amount is higher, you will have to pay the difference
What are the reimbursement deadlines?
You will receive a refund within 14 days