Policy Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error, will not be eligible for a refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card issuer; it may take some time before your refund is officially posted. Then contact your bank. There is often a processing time before a refund is posted. If you have done all of this and still haven’t received your refund, please contact us at
support@vinbel.fr
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@vinbel.fr and send your item to 55 rue Georges Boisseau – Clichy – 92110
Shipping Returns
To return your product, you must send your product to: 55 rue Georges Boisseau Clichy – 92110 You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are returning higher-priced items, you may want to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at support@vinbel.fr with any questions regarding refunds and returns.